mrz99 Terms and Conditions

1. General Introduction

These terms and conditions ("Terms") apply to the use of the mrz99 platform and all its services. mrz99 operates an online betting and casino platform for players in Bangladesh. The platform provides sports betting, live casino, slot games, and other digital entertainment services.

In these Terms, "user", "you", or "player" refers to any person registered on or using the mrz99 platform. "mrz99", "we", "us", or "platform" refers to mrz99 and its operating entity.

These Terms constitute a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using the mrz99 platform. If you have any questions, contact us via our 24/7 live chat support or email.

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2. Eligibility and Age Verification

To open an account and use the services on mrz99, you must meet the following requirements:

1. You must be at least 21 years of age. This platform is for users aged 21 and above only.
2. You must participate on the platform voluntarily and of your own free will.
3. It is entirely your responsibility to ensure that online betting is legal for you in the country or region where you reside.
4. You must be in a sound state of mind and must not place bets while under pressure or the influence of any substance.
5. You may operate only one account on mrz99.

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3. Account Registration and Security

To complete registration on mrz99, you must provide accurate and truthful personal information. Providing false information is strictly prohibited and may result in immediate account termination.

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You should not give anyone access to your account. If you suspect unauthorized access to your account, contact our support team immediately.

• Use a strong password containing letters, numbers, and special characters.
• If you log in from another person's device, make sure to log out afterwards.
• Never allow anyone else to use your account.
• If you notice any suspicious activity, notify support immediately.

3.2 Multiple Account Prohibition

A user may operate only one account on mrz99. Creating multiple accounts by the same person or household is strictly prohibited. In the event of a violation of this rule, all associated accounts will be permanently terminated and balances may be confiscated.

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4. Deposit and Withdrawal Policy

mrz99 handles financial transactions quickly through Bangladesh's major mobile banking and banking channels. The deposit and withdrawal terms are detailed below.

4.1 Deposits

• Minimum deposit amount: ৳500 (per method).
• Accepted deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Funds must be sent only from an account registered in your own name.
• Deposits from third-party accounts will not be accepted and will be returned.
• Once a deposit transaction is successfully processed, your account balance will be updated automatically.

4.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: generally completed within 30 minutes to 3 hours.
• Withdrawals will only be sent to the deposit account (the same mobile banking or bank account used for deposit).
• Withdrawal requests will not be processed if bonus wagering requirements have not been met.
• mrz99 may request identity verification documents for large withdrawals.
• mrz99 reserves the right to temporarily hold withdrawals in the case of any suspicious activity.

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5. Bonus and Promotion Terms

mrz99 offers various bonuses and promotional offers for new and existing players. The following terms apply to the use of these bonuses:

5.1 Welcome Bonus

New players will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement to use this bonus is 15 times (15x). This means you must wager a total of 15 times the bonus amount before the bonus balance can be withdrawn.

• The welcome bonus applies to the first deposit only.
• A user may receive this bonus only once.
• Bonus funds cannot be transferred to any third party.
• All conditions associated with the bonus must be met; otherwise the bonus balance will be forfeited.

5.2 VIP and Cashback Program

mrz99 has three VIP tiers, each offering weekly cashback benefits:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.

Through regular and active play, you can advance to higher VIP tiers. Each bonus and promotion may have its own expiry and conditions, which will be stated on the relevant offer page.

5.3 Bonus Abuse

Violating bonus terms, claiming bonuses through multiple accounts, or exploiting technical errors to gain an unfair advantage will be considered bonus abuse. In such cases, mrz99 reserves the right to confiscate the bonus and any associated winnings.

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6. Betting Rules

The following general rules apply to betting and gaming activities on the mrz99 platform:

• Once a bet is confirmed, it cannot be changed or cancelled unless mrz99 approves it under special circumstances.
• If a bet is accepted at incorrect odds or amount due to a technical error, mrz99 reserves the right to void that bet.
• In the event of a dispute over the result of any game or event, mrz99's decision will be considered final.
• Betting on cricket, football, rugby, and other sports events must follow the rules displayed in the relevant section.
• Slots and casino games each display their own rules within the game.
• For crash games including Aviator (Spribe), players should read and understand the game rules before playing.

6.1 Maximum Bet Limits

mrz99 reserves the right to set maximum bet limits on any game or event. These limits may change depending on circumstances. Unusually large bet placements may require additional verification.

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7. Prohibited Activities

The following activities are strictly prohibited on the mrz99 platform:

• Participating in any form of fraud, deception, or illegal activity.
• Money laundering or transacting with funds from illegal sources.
• Using bots, automated software, or scripts to operate games.
• Any attempt to manipulate game outcomes.
• Exploiting technical vulnerabilities or errors in the platform to gain an unfair advantage.
• Colluding secretly with other players.
• Betting using a third party's account or funds.
• Attempting to gain unauthorized access to mrz99 systems.
• Providing false or misleading information.

If any of the above prohibited activities are detected, mrz99 reserves the right to immediately close the account, confiscate the balance and winnings, and take legal action if necessary.

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8. Responsible Gaming Policy

mrz99 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment and should never be a source of financial or emotional distress.

• Do not place bets beyond your means. Only bet money you can afford to lose.
• The option to temporarily suspend your account is available if you need a break from betting.
• You can set your own weekly or monthly deposit limits.
• The option for full Self-Exclusion is available through our support team.

For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

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9. Platform Availability and Services

mrz99 aims to provide service 24/7, however service interruptions may occur in the following situations:

• During scheduled maintenance activities.
• During unexpected technical issues or server upgrades.
• Due to natural disasters or other uncontrollable events.

mrz99 is not liable for any losses resulting from service interruptions. However, we always take prompt action to restore services. Our 24/7 Bangla live chat support is ready to assist you with any issues.

9.1 Game Provider Terms

The games available on mrz99 are products of various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers' own game rules and terms may apply. If you have any questions about a game's outcome, please refer to the help section of the relevant game.

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10. Copyright and Intellectual Property

All content on the mrz99 platform — including logos, designs, text, graphics, software, and other elements — is protected under the copyright of mrz99 or the relevant content provider. You may not copy, distribute, modify, or commercially use any copyrighted content of mrz99 for any purpose.

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11. Limitation of Liability

To the maximum extent permitted by applicable law, mrz99 is not liable for:

• Any financial loss arising from betting or gaming.
• Losses caused by technical issues, server interruptions, or internet connectivity problems.
• Losses arising from third-party activities or unauthorized account access.
• Losses caused by issues with the user's device or software.
• Service disruptions caused by uncontrollable circumstances (Force Majeure).

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12. Changes & Amendments

mrz99 reserves the right to change or amend these terms and conditions at any time. For important changes, we will try to notify users via a notice on the platform or by email.

Continued use of the platform after updated terms have been published will be considered as your acceptance of the new terms. Therefore, it is advised to check this page regularly. The latest effective date of these terms is mentioned at the top of the page.

If you have any questions or concerns about these terms, please contact our support team: [email protected] — our Bengali-speaking team is available 24/7 for you.

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