Your Privacy Is Our Priority

01Introduction and Scope

mrz99 ("we", "our" or "platform") is an online betting and casino service operated for players in Bangladesh. Protecting the privacy of your personal information is one of our core responsibilities. This privacy policy applies to the mrz99 website and all associated digital services.

This policy describes what information is collected, why it is collected, how long it is retained, and in what circumstances it may be shared with third parties. By completing registration on our platform, you are considered to have given your consent to the terms of this policy.

02What Information We Collect

Various types of information are collected on the mrz99 platform to manage your account and provide our services, as listed below.

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (during KYC process)
• Current and permanent address
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Transaction history and wallet balance

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and session duration
• Cookies and related tracking data
• Navigation patterns and usage behaviour on the platform

2.4 Communication Information

• Live chat logs and email correspondence
• Details of complaints and support requests

03Purpose of Data Collection

mrz99 collects and processes your information only for the following legitimate purposes:

1. Account creation and management: To complete registration, maintain login security, and provide services linked to your account.
2. Identity verification (KYC): To prevent participation by persons under 21 and to prevent fraudulent activity.
3. Financial transaction processing: To complete deposit and withdrawal requests without interruption.
4. Service improvement: To analyse the user experience and make the platform more useful.
5. Communication and support: To resolve your enquiries and complaints promptly.
6. Promotional offers: To inform you of bonuses and offers based on your preferences (you can opt out of this communication at any time).
7. Security and fraud prevention: To detect and prevent suspicious activity.
8. Responsible gaming: To monitor excessive betting behaviour and provide support to users.

04Data Sharing and Disclosure

mrz99 never sells your personal information to third parties. However, limited information may be shared with trusted parties in the following circumstances:

4.1 Payment Processors

The information needed to process transactions is shared with bKash, Nagad, Rocket, Upay and approved banking partners. This information is used only for transaction processing.

4.2 Technology Service Providers

Third-party technology service providers engaged in operating the platform (server hosting, data analytics, security) have access to limited information under strict confidentiality agreements.

4.3 Legal Obligations

mrz99 may be legally required to disclose necessary information in response to a valid legal order, court directive, or lawful request from a competent authority.

05Data Security Measures

To ensure the security of your personal information, mrz99 has implemented industry-standard technical and administrative safeguards:

• SSL encryption: All data transmissions are encrypted via SSL/TLS protocol, keeping information exchanges completely secure.
• Firewall and access controls: Strict firewall protection and role-based access controls are in place on our servers.
• Two-step verification: Two-step verification for account login is available as an optional feature that can be activated.
• Regular security reviews: Regular security assessments are conducted to identify system vulnerabilities.
• Staff training: All staff receive regular training on data protection.
• Incident response plan: A detailed plan is in place to take swift action in the event of any security breach.

However, like any internet-based service, mrz99 cannot guarantee complete 100% security. We take every precaution, but users are also responsible for keeping their account password confidential.

06Data Retention Period

mrz99 does not retain any personal information beyond the period that is necessary. Retention periods are as follows:

• Active accounts: Information is retained for the entire period the account remains active.
• Inactive or closed accounts: Information is retained for a minimum of five (5) years after an account is closed, to meet legal and regulatory requirements.
• Financial transaction records: All transaction data is retained for a minimum of seven (7) years.
• Cookies and browsing data: Session cookies are deleted when the browser is closed; persistent cookies expire automatically after a maximum of 12 months.
• Support correspondence: Live chat and email logs are retained for up to three (3) years.

07Your Rights

You have the following rights regarding your personal information, and mrz99 respects these rights fully:

7.1 Right of Access

You can contact us at any time to find out what information mrz99 holds about you.

7.2 Right to Rectification

If your account contains incorrect or outdated information, you can submit a request to have it corrected. Changing KYC-verified information may require additional verification.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal, regulatory, or contractual obligations.

7.4 Right to Object to Processing

You can object at any time to your information being used for marketing purposes. To do so, email [email protected].

7.5 Right to Data Portability

You can request your own information in a readable format. Processing this request may take up to 30 business days.

08Cookies and Tracking Technologies

mrz99 uses cookies and similar technologies to operate the website effectively and to improve the user experience.

8.1 Essential Cookies

These cookies are essential for maintaining login sessions and operating the platform's core functions. They cannot be disabled.

8.2 Functional Cookies

These cookies are used to remember your language preference, game history, and preferred settings.

8.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most. You can disable these cookies from your browser settings.

You can control cookies by changing your browser settings, however disabling certain cookies may limit the functionality of the platform.

09Protection of Minors

mrz99 is a responsible platform and is open only to persons aged 21 or above. We do not knowingly collect any personal information from persons under the age of 21.

Age verification is mandatory at registration. If it comes to our attention that information belonging to a minor has been collected, it will be deleted immediately and the relevant account will be closed.

10Policy Changes

mrz99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Notify users via a notice banner on the website.
• A notification may be sent to the registered email address.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy.

11Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support directly through the website

Our data protection team will endeavour to respond to your request as quickly as possible after receiving it. For serious complaints, resolution may take up to 30 business days.