Frequently Asked Questions
All answers from mrz99 in one place
Find detailed English answers here to your questions about accounts, deposits and withdrawals, bonuses, gameplay, and security.
mrz99 has put together this FAQ page by compiling the most common questions from players in Bangladesh. From opening an account to withdrawing money via bKash or Nagad, rules for slot games, using bonuses, or responsible gaming — you will find clear, straightforward answers on every topic. If you cannot find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
To open an account at mrz99, you need an active mobile number, an email address, and a strong password. The registration process is fully online and can be completed in just a few minutes. Please note that this platform is for users aged 21 and above only.
No, each player may hold only one account. Creating multiple accounts is against mrz99's rules, and if detected, all associated accounts may be suspended. This policy is strictly enforced to ensure fair play and platform security.
Go to the mrz99 Login page and click the "Forgot Password?" option. A reset link will be sent to your registered mobile number or email. The link is active for a limited time, so use it promptly. If you have any trouble, contact live chat support.
For security purposes, mrz99 may request identity verification at any time, especially before large withdrawals or when unusual login activity is detected. Submitting a photo of your national ID or other government-issued ID will speed up the verification process.
Yes, the mrz99 website is fully mobile-friendly. It can be easily accessed from any Android or iOS browser. All features available on desktop — live betting, slot games, deposits and withdrawals — are also available on mobile.
Deposits and Withdrawals
Deposits to mrz99 from bKash, Nagad, or Rocket are generally credited to your account instantly. Network issues may occasionally cause a delay of a few minutes. If more than 20 minutes pass, contact live chat with your transaction ID.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800 — this applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. Transactions below these limits cannot be processed.
Withdrawal requests at mrz99 are generally processed within 30 minutes to 3 hours. Bank transfers may have additional processing time on the bank's end. Mobile banking withdrawals are typically the fastest.
mrz99 does not charge any transaction fees. However, your mobile banking provider (such as bKash or Nagad) may deduct their own service charges. Bank-imposed charges may also apply for bank transfers.
Yes, Upay is one of mrz99's supported payment methods. Deposits and withdrawals can be made via Upay alongside bKash, Nagad, Rocket, and bank transfer. The minimum amounts are the same for all methods — ৳500 for deposits and ৳800 for withdrawals.
It may be possible to cancel a withdrawal request before processing has begun. Contact live chat quickly. Once processing has started, cancellation is no longer possible. Always verify the amount and account number before submitting a withdrawal.
Games and How to Play
In mrz99's cricket section, you can place bets on BPL and all other major local and international tournaments. Various markets are available including match result, toss, top run-scorer, and wicket-taker. Bets can be placed both before the match and during live play.
RTP, or Return to Player, is a statistical indicator showing what percentage of total bets a game returns to players over the long term. For example, an RTP of 96% means an average of ৳96 is returned for every ৳100 wagered — however this is an average, and results vary on each spin.
mrz99 Casino offers live dealer games from multiple providers including Evolution Gaming and Ezugi. Games available include live roulette, live blackjack, live baccarat, live Sic Bo, and live game shows. You will get a real-time playing experience with actual dealers.
Aviator, made by Spribe, is a crash game. A plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win according to that multiplier — if you cash out after the crash, you lose your bet. Choosing the right strategy and the right moment is the key.
mrz99 uses software only from accredited and reputable game providers. These providers use a Random Number Generator (RNG) tested by independent third parties, which ensures every result is completely random and not predetermined. SSL encryption is also always active.
Bonuses and Promotions
New members receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. That means depositing ৳5,000 earns a ৳7,500 bonus, giving a total balance of ৳12,500. After receiving this bonus, a 15x wagering requirement must be met.
A 15x wagering requirement means you must bet 15 times the bonus amount before you can withdraw it. For example, a ৳2,000 bonus requires a total of ৳30,000 in bets. This must be completed within a specified time. Read the terms and conditions for full details.
The mrz99 VIP program has three tiers — Bronze, Silver, and Gold. Tiers advance automatically through regular betting and gameplay. Bronze offers up to 0.3% weekly cashback, Silver offers 0.5%, and Gold offers 0.8%.
Bonus eligibility depends on the type and terms of the bonus. Welcome bonuses generally count in full on slot games, while live casino and sports betting may count partially. Check the terms and conditions for the specific bonus conditions.
Yes, mrz99 offers special promotions and cashback deals during occasions such as Eid, Pohela Boishakh, the BPL season, and the T20 World Cup. Contact live chat or visit the site regularly to stay updated on the latest promotions.
Security and Responsible Gaming
mrz99 uses the highest standard of SSL encryption to keep all data secure. Your personal and financial information is not shared with third parties. Read the privacy policy page for more details about the site's privacy practices.
No. mrz99 is for users aged 21 and above only. Registration and gameplay by minors is strictly prohibited. If this is confirmed during age verification, the account will be permanently closed and the balance will not be returned.
mrz99 prioritizes responsible gaming. If you are experiencing problems, contact live chat and request a self-exclusion or a deposit limit. Visit our responsible gaming page for more information. Gaming is meant as occasional entertainment — never as a source of income.
For temporary or permanent self-exclusion, inform our support team directly via live chat. The 24/7 support team will act quickly. During the exclusion period, you should not attempt to log in to the account or open a new one.
Change your password immediately and contact live chat. The support team will temporarily lock the account and investigate. For future security, use a strong password and do not share your login details with anyone.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always here for you. Chat directly for any questions, issues, or assistance.
Direct Support Channels
Live Chat
Support available in Bengali 24 hours a day, 7 days a week. Use live chat for the fastest resolution.
Support available in Bengali 24 hours a day, 7 days a week. Use live chat for the fastest resolution.
Email Support
[email protected]
[email protected]
Support Hours
Around the clock — 24/7 (Bangladesh Standard Time BST, UTC+6)
Around the clock — 24/7 (Bangladesh Standard Time BST, UTC+6)